From courier sales to team leadership at KC, Lisa Walker's logistics journey has been defined by curiosity, adaptability, and a passion for building lasting relationships.
In this edition of KC Unpacked, Lisa reflects on her 14-year career with us, her role in guiding clients and colleagues, and what truly sets KC apart. It’s a story that highlights how KC’s people-first culture and collaborative approach continue to shape client success.
Thank you for having me it's great to be part of KC Unpacked. My journey into the logistics industry began 14 years ago when I joined the sales team of a well-established and globally recognised courier company known for its expertise in domestic and international movement of goods.
At the time, I stepped into the role of an inside sales executive, where I was primarily responsible for reaching out to clients, understanding their shipping needs, and offering tailored logistics solutions. Although the company's core services revolved around express parcel delivery, I had the opportunity to sell air, road, and sea freight services. Seafreight was offered on a much smaller scale compared to the primary express offerings, but the experience allowed me to gain valuable insight into the supply chain operations. This early exposure laid the foundation for my long-term interest in logistics and helped me build a strong understanding of multimodal freight solutions, customer relationship management, and the evolving dynamics of global trade. What led me to KC Group Shipping was its reputation for innovation, its people-focused culture, and the opportunity to develop within a growing independent company that values collaboration and customer excellence.
I work within the sales commercial team, and my role as team leader is very much about driving and supporting the inside sales team, that our team functions efficiently and ensuring our customers both prospect and existing quotes are completed within our specific SLAs.
A typical day for our team includes communicating with shipping lines & airlines, liaising with clients, overseas agents, and ensuring every quote is progressed as expected. It’s a mix of planning, good communication, and being able to think outside the box when unexpected challenges arise.
Effective relationship building is about consistency, transparency, and being genuinely invested in the success of our clients. It starts with taking the time to understand their business, what they want to achieve and what challenges them. We ask questions and listen to ensure we align our services and solutions with their specific goals and priorities which builds trust over time.
It’s about long-term partnerships with our customers and constantly looking for ways to add value. Ultimately effective relationship building with customers is about creating a strong foundation of trust, respect and helping to move their business forward.
Absolutely. One example that stands out is a client new to international shipping. By proactively guiding them through the entire shipping process from start to finish in terms of quoting them for a service that best suits their timelines, advising on customs processes, documentation, and where they can find useful information. They gained confidence and leaned on us more as a logistics partner rather than just a service provider.
Sharing knowledge solves problems and helps clients to make informed decisions, which deepens the relationship. Since then, this customer has recommended our services to other businesses who we have supported.
KC’s strength lies in our seamless internal collaboration. Whether it’s operations, sales, customs, or finance, we work as one single team.
That integration means clients receive consistent communication and swift, informed support. When clients see us pulling together behind the scenes, it builds confidence that they’re in capable hands.
To me, BeKC represents a commitment to showing up every day with integrity, accountability, and a drive for continuous improvement. It’s about holding ourselves to high standards, being dependable in both words and actions, and striving to do better to uplift our teammates and deliver exceptional experiences for our clients.
In my role, this translates into being proactive in offering support to colleagues, sharing insights and lessons learned, and staying curious about new ways to solve problems and add value. It means approaching each challenge as an opportunity to grow, collaborating openly, and fostering a culture where everyone feels empowered to contribute their best. BeKC isn’t just a principle—it’s a mindset that guides how we work, connect, and succeed together.
Technology like our client portal and automated tracking systems has streamlined our operations by providing real-time updates and reducing manual tasks.
This allows us to respond faster and focus more on strategic discussions and proactive problem-solving. By freeing us from chasing paperwork, our human interactions with clients become more meaningful, consultative, and impactful.
Sharing knowledge not only solves problems but helps clients to make informed decisions, which deepens the relationship. Since then, this customer has recommended & referred our services to other businesses who we have supported.
If you thrive in a dynamic environment and enjoy on the job learning every day, logistics sales and operations are great careers.